top of page

Frequently Asked Questions

1. What age is the book for?

Our story is perfect for little readers aged 4-8, but curious kids of any age love it too!

​

2. What is the book about?

A heartwarming tale about Puichi the ladybug, who learns to overcome her fears and believe in herself. With gorgeous illustrations, this story celebrates courage, friendship, and the magic of self-confidence.

​

3. Do you ship everywhere?

Not yet — for now we ship within Australia only.

​

4. How long will my book take to arrive?

We usually ship within 1-2business days, and most orders arrive in 3–7 business days.

​

5. What if my book arrives damaged?

If it arrives broken, bent, or not quite right, we’ll replace or refund it. Just email us with a photo.

​

6. Do you offer change-of-mind refunds?

Sorry — not at this time. But if we make a mistake, we’ll fix it fast!

​

7. What kind of events do you run?

We host fun kids’ workshops, storytime sessions, art & craft, and themed activities inspired by the book.

​

8. What ages are the events for?

Most of our events are for kids 4–8, but check each event page for details.

​

9. Do parents need to stay?

Yes! Grown-ups must stay close by to help little explorers enjoy the fun safely.

​

10. Can I get a refund if we can’t attend an event?

Event tickets are non-refundable, but you can give your spot to a friend — just let us know!  puichi.official@gmail.com

bottom of page