Last updated: October 2025

Thank you for shopping with Puichi.
We want you to love your purchase, and we follow Australian Consumer Law to ensure a fair experience.

1. Change of Mind

We do not offer refunds or exchanges for:

• Change of mind.

• Choosing the wrong product.

• Ordering by mistake.

Please check product descriptions and details carefully before completing your order.

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2. Faulty, Damaged or Incorrect Items

You are entitled to a refund, replacement, or repair if your item is:

• Faulty.

• Damaged during delivery.

• Not what you ordered.

To request a refund or replacement, please contact us within 14 days of receiving your item with:

• Your order number.

• A brief explanation.

• Clear photos of the issue (if applicable).

Email: puichi.official@gmail.com

We will assess your claim in line with the Australian Consumer Law and offer the appropriate remedy.

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3. Return Process (if required)

If a return is needed:

• We will provide instructions by email.

• We may cover return shipping for approved claims.

• Items must be returned in their original condition (unless the fault makes this impossible).

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4. Events & Workshops

• Tickets are non-refundable for change of mind or inability to attend.

• You may transfer your booking to another person—just let us know.

• If we cancel an event, you will receive a full refund or credit.

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5. Contact Us

If you have questions about refunds or replacement items, please contact us at: puichi.official@gmail.com